Question 1

Is it free to create a profile?

Accepted Answer

Yes. Creating your profile and browsing is free. To send proposals, shortlist profiles and view contact details after a proposal is accepted, you choose one of our membership plans.

Question 2

How do you keep profiles genuine?

Accepted Answer

Every new profile and every photo is reviewed by our team before it becomes visible to other members. Members can also report any profile, and we act on reports quickly.

Question 3

Who can see my phone number and photos?

Accepted Answer

Your contact details are never shown openly. They are shared only after a proposal is accepted, and only to the member you accepted, according to the plan they hold.

Question 4

How does a proposal work?

Accepted Answer

When you like a profile, you send a proposal. If the other member accepts, you can both view each other's contact details and continue the conversation, including through our in-site chat.

Question 5

How do I pay for a plan?

Accepted Answer

You can pay with bKash, Nagad or City Bank. After you submit your payment details, our team verifies the payment and activates your plan.

Question 6

What happens when my plan expires?

Accepted Answer

Your profile stays with us, but the plan features stop working until you renew or upgrade. You can renew any time from your dashboard.

Question 7

Can I hide or delete my profile?

Accepted Answer

Yes. Once you find a match you can tell us, and your profile is marked as married. You can also ask us to delete your account and data from your dashboard.

Question 8

How can I reach your support team?

Accepted Answer

Use the Contact Us page, call or message us on WhatsApp. We reply as quickly as we can during working hours.

Question 9

Who can register on Gulshan Matrimony?

Accepted Answer

Anyone who is looking for a life partner for themselves, or a parent, sibling or guardian creating a profile on behalf of a family member. Please make sure the person meets the legal age for marriage.

Question 10

How long does it take for my profile to go live?

Accepted Answer

After you complete your profile, our team reviews it. Once it is approved it becomes visible to other members. If anything needs fixing, we will let you know.

Question 11

What makes a good profile?

Accepted Answer

Clear, recent photos, honest details about your education, work and family, and a few lines about yourself and the partner you hope to find. Complete profiles get far more interest.

Question 12

What should I do if a profile looks suspicious?

Accepted Answer

Please report it from the profile page or tell our team through the Contact Us page. We review every report and take action, which can include removing the profile.

Question 13

Can I see who sent me a proposal?

Accepted Answer

Yes. All the proposals you receive are listed in your dashboard, where you can view each profile and accept or decline.

Question 14

What happens if I decline a proposal?

Accepted Answer

The other member is simply told that the proposal was not accepted. Your contact details stay private.

Question 15

Can I upgrade my plan later?

Accepted Answer

Yes. You can upgrade from your dashboard at any time. Compare the plans on the Packages page to see what each one includes.

Question 16

I forgot my password. What should I do?

Accepted Answer

Use the Forgot password link on the login page and follow the steps. If you still cannot log in, contact our team and we will help you.

Frequently asked questions

All questions

Still have a question? Our team is happy to help.